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Job Instruction (JI)

Elevating frontline skills and safety while introducing process stability and job satisfaction

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Course Overview
Course Overview
Format
In Person, Virtual
Prerequisite Experience
None
Course Duration
10 Hours
Course Size
Up to 10 Participants
Location
Client On-site, Virtual
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Objectives of the Course

Objective 1

Build a basic stability of processes and achieve Standard Work

Objective 2

Train and motivate people to understand and follow Standard Work

Objective 3

Eliminate job shadowing and "Buddies" training by creating shop floor Skills Trainers

Participant Details

Who is this program for?

  • Frontline Workers
  • Frontline Supervisors
  • Team Leaders
  • Training Coordinators / Managers

What do I need to bring?

  • Sample Job or Task from a Shop Floor

What Is Job Instruction?

Job Instruction (JI) training is crucial to establish stability in your processes, ensuring consistency and reliability. JI trains your people to break down a given job and develop the “one best way” to do it, then in turn, train others to perform that “one best way” consistently and repeatedly. Process stability is generated across all workers, at all times and lays a solid foundation for continuous improvement programs.

  • Breaking down jobs into the into the “one best way” – What, How and Why
  • Presenting the process and demonstrating the “one best way”
  • Teaching the process and empowering the worker to “learn by doing”
  • Checking progress, coaching the worker and encouraging questions
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What We Will Cover

Job Instruction, as is the case with all TWI Institute programs, is focused on the people who supervise workers and the workers themselves. Its emphasis is not only on building skills, but also on building confidence – in what the job entails, how to do it the one best way and why.

Our end-to-end programming assures adoption and continuation of the benefits of TWI and Job Instruction. Your TWI Institute coach will meet with management, managers, trainers, supervisors and team leaders to observe your TWI JI implementation. Your coach will gauge progress, identify problems, suggest solutions and help realign goals.

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Recommended Learning Pathway

Learning Pathway Image
Step 1
Job Instruction, Job Relations, & Job Safety
JI, JR and JS create a foundation for skills training and employee management. Though JI is a great first step, any of these courses can be taken first. We do recommend that these concepts be taught and implemented before moving on to the next level.
Learn More About JI Learn More About JR Learn More About JS
Step 2
Job Methods & Standardized Work
With the foundations in place, now comes the time to improve the "one best way" to get work done and ensure that improvement is continuous and sustainable. You can opt to practice JM on its own, or participate in Standardized Work — which includes ALL of the JM curriculum.
Learn More About JM Learn More About SW
Step 3
Problem Solving
With your system in place, now you need to keep it running smoothly. PS is the last step and offers a systemic approach to identifying issues and determining which of the previous approaches will offer the best solution.
Learn More About PS

What our Client Say

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Working with TWI's JI, both training times-to-competency and scrap were reduced and productivity was increased more than 35% over a two-year period of time. This was despite a 41% increase in full-time workforce and similar increase in temporary workers.
Fuji Film, Production Manager
Fuji Film, Production Manager, Chris Dubuque (Job Instruction Page)
Employees feel the (TWI Institute Training Program) gives them a better opportunity to get to know new employees on a personal and professional level. ... Statistically, we went from a 6- to 8-month training curve down to 6 to 8 weeks. This is a huge improvement and it shows in the attitudes of new employees and their knowledge of the job at hand.
Al Engstrom, Plant Manager From Giants Foods
Al Engstrom, Plant Manager, Giants Foods (Job Instruction, Lean Training and Industries page)
We're a manufacturing company, but people are the core of our operation. TWI Institute's JR (Job Relations) program brought an emphasis on trust and transparency that built a foundation for a more collaborative and cooperative culture.
Norton McMurray
Andrea Lee, Norton McMurray (Job Instruction, Solutions and Lean Training Page)

Credly Certifications with TWI

We are committed to providing you with the tools necessary to achieve your professional goals, and we understand that communicating your credentials in an ever-expanding online marketplace can be challenging. That is why we partner with Credly to provide you with a digital version of your credentials. Digital badges can be used in email signatures or digital resumes, and on social media sites such as LinkedIn, Facebook and X (Twitter). This digital image contains verified metadata that describes your qualifications and the process required to earn them.

Learn More About TWI Certifications

Job Instruction delivers results across multiple industries

While Job Instruction’s first application was manufacturing, JI has improved process and outcomes across a wide spectrum of industries and departments. Whether you work in operations, human resources, quality, production or customer service and satisfaction, Job Instruction brings the stability, skills and safety that drive brilliant results.
Industries
Transportation
Healthcare & Pharmaceutical
Manufacturing
Energy & Environmental
Distribution & Retail
Government & Institutions
Departments
Human Resources/Training
Operations
Quality Management
Risk Management
Production

Job Instruction drives cross-industry improvements

50

%
Reduction in Downtime/Manufacturing

78

%
Reduction in Training Time/ Distribution & Retail

20

%
Reduction in Length of Stay/Healthcare & Hospitals

70

%
Reduction in Manpower Costs/Transportation
These statistics represent documented composite results from actual improvements measured in client engagements and tracking metrics from the U.S. government.

Our end-to-end approach sets us apart

Our proven methods stretch far beyond essential TWI, Kata and Standardized Work training. From initial preparation to ongoing consulting, we prepare people and workplaces for continuous improvement, better outcomes and increased engagement.
  1. 1
    Preparation
  2. 2
    Education
  3. 3
    Adoption
  4. 4
    Integration
  5. 5
    Certification
  6. 6
    Continuation
Step One:
Preparation

We start with an assessment and provide tailored recommendations for your workers and your workplace. KPIs are set, a communication strategy is planned and workforce orientation begins.

Step Two:
Education

Supervisors, team leaders and those who direct the work of others attend, participate and learn in our cornerstone programs: TWI, Kata and Standardized Work.

Step Three:
Adoption

We work with you to plan a pilot program and teams begin to learn by doing. Through workplace practice and coaching, we help students accept the ideas and put them to work. We’re with you through every step of the journey.

Step Four:
Integration

We assess learning, validate pilot results, incorporate skills into routines, evaluate practices and culture, and measure performance against KPIs.

Step Five:
Certification

We execute worker and workplace certifications, including TWI Certification (student and trainer), Kata Certification (student and trainer), and Train-the-Trainer Certification.

Step Six:
Continuation

We stay connected with planned reassessments, KPI checks, remedial coaching, and re-certifications to protect and grow your return on investment.

Ready to get started?

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