What Our Clients Say The (Isao) Kato training encouraged me to reflect and think deeply about the how and why of standardized work. I really appreciate how the training took a broad subject and boiled it down to the key points which provided clarity in my thinking. It showed me that every high-level objective depends upon how each team member on the front lines performs her/his work. Skip Steward, Vice President and Chief Improvement Officer From Baptist Memorial Health Care