Toyota Assembly Line Inspires Improvements at Hospital

Ceci Connolly, The Washington Post, June 3, 2005

“It saves pain and suffering for the poor patients, and then it saves an enormous amount of money by reducing the amount of time a patient stays in the hospital.”

Virginia Mason’s newfound approach to cancer care are the same management principles that made Toyota the world’s most successful car company — high quality, super-efficiency, a customer-first perspective, eliminating waste and embracing ideas and standard work from all employees.