Master the Fundamentals of Work Standards

Achieve Better Quality, Efficiency and Leadership in Your Organization

What’s the secret to creating a seamless production system? According to Mr. Isao Kato, HR advisor to Taiichi Ohno during the development of Toyota’s production system:

“Without Work Standards, there will be no standardized work.”

In this resource authors Oscar Roche and Cheryl Jekiel explore the foundational principles of Work Standards and its critical role in:

• Ensuring consistent quality in production and service systems
• Minimizing waste and inefficiencies with clear definitions of “normal”
• Equipping frontline leaders with the tools for problem-solving, training and coaching

Whether you’re leading a production team or seeking to improve service operations, this guide delivers actionable insights to help you reduce process variability, empower your team with clarity of direction and build a solid foundation for sustainable growth and operational excellence.