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TWI Frontline Leadership Development

What is Frontline Leadership?

Not everyone is a born leader, but workplace leadership is a skill anyone can learn.

Frontline leadership combines the practical skills required to manage frontline workers and the ability to make decisions that benefit the overall organization. When equipped with the right tools, frontline supervisors can become leaders who better earn their teams’ trust, inspire others to follow their direction and instill a lasting culture of improvement in your organization.

Our approach to frontline leadership development fosters relevant skills in the people who are directly responsible for delivering everyday business results. Enrolling multiple frontline leaders in these programs ensures that structured frontline leadership development becomes “just the way we do things” in your organization.

Achieving Operational Excellence Through Frontline Leadership

To accelerate the development of essential frontline leadership (EFL) skills and sustain it throughout your organization, all of our leadership development and sustainment programs incorporate our foundational TWI Five Skills methodology:
  1. Job Methods/Standardized Work: Trains team leaders to discover and develop new ways to improve how work gets done by breaking down jobs into their constituent components and identifying the “the one best way” for any given process.
  2. Job Instruction: Trains your leaders how to break down a given job into the “one best way” to do it, and then demonstrates and presents the process to others so they can perform that job in a consistent and repeatable manner.
  3. Daily Management: Teaches supervisors how to deliver the same business results day in and day out through the use of visual controls, team meetings and a set of recurrent management practices, tools and skills.
  4. Job Relations: Teaches the essentials of leadership and positive employee interactions to develop and maintain constructive relationships and prevent problems from arising.
  5. Problem Solving: Trains your people how to act on problems rather than wait for someone else to solve them or complain about the situation.

When supported by the core TWI Five Skills, direction and focus applied by the leadership team elevates the capability and engagement of your frontline leaders, which helps deliver meaningful business results.

Each of the following programs is designed to empower your frontline leaders by teaching and developing these essential skills over a period of time. As your participants complete the different TWI Frontline Leadership courses, they should be able to coach the same skills to their teams.

eBook

20 Essential Skills Your Frontline Leaders Need

Download eBook

Benefits of Frontline Leadership Development and Sustainment

Based on the principles of the Plan-Do-Check-Act cycle and train-the-trainer model, our training provides the organizational structure and support needed to ensure your frontline supervisors make ongoing use of essential frontline leadership skills.

No single leader can impact an organization by themselves, which is why it’s critical to enroll multiple supervisors. When equipped with the right tools, your supervisors grow as a team into true leaders who can:

  • Regularly deliver superior business results
  • Build their team’s capability to solve problems and improve processes
  • Improve employee engagement and morale
  • Reinforce organizational values on a day-to-day basis
  • Show their teams the value of collective continuous improvement
  • Create a sustainable internal coaching program

More Benefits

What Our Clients Say

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Quality improved, errors reduced, training time lowered. Huge win. Overwhelmingly positive.
Mark Anderson, Senior Manager From Amazon Fulfillment
Mark Anderson, Amazon Fulfillment (Leadership Dev and Distribution Page)

45

%
Increase in productivity

78

%
Reduction in training time

23

%
Reduction in employee turnover

70

%
Fewer Accidents
These statistics represent documented composite results from actual improvements measured in client engagements and tracking metrics from the U.S. government.

Frontline Leadership Courses Structure

All of our programs are ideal for small groups of 6-10 leaders and supervisors. Though they are separate courses, each program teaches essential skills and habits that compound over time to help your workers sustain a culture of improvement and engagement.

Even if your organization has previously implemented Job Instruction (JI), Job Methods (JM) or Job Relations (JR) training programs, our team can work with yours to identify remaining constraints, review existing leadership development efforts and tailor our training curriculum to integrate with your organization’s processes.

Throughout the training timeline, your team will have access to TWI Institute Trainers and Senior Consultants who will provide expert guidance and support.

Frontline Leadership Development Addresses Problems at the Source

​​Lack of Engagement

Involve supervisors, teams and workers in ideation and solutions to increase engagement and enthusiasm.

Stalled Improvement Initiatives

When leadership teams support a culture of improvement, employees learn to recognize problems and propose solutions.

Resistance to Collaboration

Aligning your team’s work with your organization’s vision builds more productive supervisor-worker relationships.

Skills Gaps

Keep your team agile by providing opportunities for upskilling, reskilling and cross-skilling.

Instability

Develop work standards as the baseline for improvement.

Our end-to-end approach sets us apart

Our proven methods stretch far beyond essential TWI, Kata and Standardized Work training. From initial preparation to ongoing consulting, we prepare people and workplaces for continuous improvement, better outcomes and increased engagement.
  1. 1
    Preparation
  2. 2
    Education
  3. 3
    Adoption
  4. 4
    Integration
  5. 5
    Certification
  6. 6
    Continuation
Step One:
Preparation

We start with an assessment and provide tailored recommendations for your workers and your workplace. KPIs are set, a communication strategy is planned and workforce orientation begins.

Step Two:
Education

Supervisors, team leaders and those who direct the work of others attend, participate and learn in our cornerstone programs: TWI, Kata and Standardized Work.

Step Three:
Adoption

We work with you to plan a pilot program and teams begin to learn by doing. Through workplace practice and coaching, we help students accept the ideas and put them to work. We’re with you through every step of the journey.

Step Four:
Integration

We assess learning, validate pilot results, incorporate skills into routines, evaluate practices and culture, and measure performance against KPIs.

Step Five:
Certification

We execute worker and workplace certifications, including TWI Certification (student and trainer), Kata Certification (student and trainer), and Train-the-Trainer Certification.

Step Six:
Continuation

We stay connected with planned reassessments, KPI checks, remedial coaching, and re-certifications to protect and grow your return on investment.

Ready to get started?

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